FAQ

PAYMENTS

Payments available for UAE (domestic) orders:

- Cash on Delivery 

- Credit Card/ Debit Card 

Payments available for International (outside UAE) orders:

- Credit Card/ Debit Card 

SHIPPING

Where do you ship?

We currently ship in the UAE and internationally. Some locations are still not available, we are working to expand our store and offer our products in more locations.

How much is shipping?

All shipping prices are calculated at the checkout.

Domestic shipping (for UAE only) - FREE

International shipping: 100DHS

Shipping is free if your order is above 500DHS

How will my products be delivered?

For all domestic orders (UAE ONLY) there is an option to buy the products with or without frame.

For international orders only unframed prints and photographs are available.

Non-framed prints will be sent rolled in mailing tubes or flat in a plastic seal.

Framed prints will be delivered already assembled with the chosen product in bubblewrap.

Can I track my package?

Shipping cannot be tracked, however you will receive a confirmation email once we have received your order as well as a second email to inform you about when your item is on the way. 

How long will shipping take?

For UAE (domestic) orders, please give us 3-5 working days to deliver your products. 

For International orders please give us 5-10 working days to deliver your products.

Are taxes included?

Possible import taxes are beard by the buyer. 

 

Can I change my address after I have purchased a product?

Yes, your address can be changed and updated if you send us an email with the new address you'd like your order to be shipped to as well as your order number. **This is only possible if we are informed 1 day (max.) after your order has been completed.** Once your address has been changed we will send you a new order confirmation email. 
 

Incase of any problems with your order we will contact you through email. 

If you have any problems with your order or would like to give any feedback please email us at: 

awareartconcept@gmail.com

FRAMES

We offer:

- Black Frames

- White Frames

- Wood Frames (currently unavailable)

(Only available for Dubai)

Wood frame example.jpg
REFUND

We do not offer any returns or refunds. Once you pay for a product consider it yours. 

If you experience any damages with your order please reach out to us

awareartconcept@gmail.com

Please contact us through email or our online chat option if you have any other inquires. 

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